Plumbing Questions? We Have Answers.
Frequently Asked Questions
What plumbing services does Flex Plumbing provide?
Flex Plumbing provides residential and commercial plumbing services, including plumbing repairs, drain cleaning, leak detection, fixture installation, plumbing renovations, Poly B replacement, drain camera inspections, plumbing diagnostics, emergency plumbing, and heating services.
Do you offer 24/7 emergency plumbing?
Yes. Flex Plumbing offers 24/7 emergency plumbing service for urgent problems such as burst pipes, significant leaks, overflowing fixtures, clogged drains, and plumbing backups.
Do you work on both residential and commercial properties?
Yes. We provide plumbing solutions for both homes and businesses. Whether it's a repair at your home or plumbing work for a commercial property, we'll help determine the appropriate solution.
How much experience does your team have?
Our team brings more than 12 years of plumbing and heating industry experience to the work we perform.
Do you offer a warranty?
Flex Plumbing advertises a two-year labour warranty, providing additional confidence in the workmanship behind qualifying services.
Do you provide upfront pricing?
Yes. We believe customers should understand the work being recommended and associated pricing before moving forward. Our approach emphasizes clear communication and upfront pricing.
Do you offer free estimates?
Flex Plumbing currently advertises free estimates for basic plumbing and heating services. Some diagnostic or specialized inspection services may have an associated fee.
What if I'm not sure what plumbing service I need?
That's okay. You don't need to diagnose the problem yourself. Tell us what you're noticing—such as slow drains, unusual sounds, low water pressure, leaks, or other concerns—and our team can evaluate the issue and recommend an appropriate solution.
When should I call a plumber for a clogged drain?
If a clog keeps returning, multiple drains are slow, water is backing up, or DIY methods aren't solving the problem, it's time to have the plumbing professionally evaluated. Recurring drainage problems can sometimes indicate a deeper blockage.
Do you provide drain camera inspections?
Yes. Drain camera inspections can help identify blockages, damage, and other problems inside drain or sewer lines without unnecessary guesswork.
Can you find hidden plumbing leaks?
Yes. Flex Plumbing provides leak detection services to help locate plumbing leaks that may not be immediately visible.
Potential warning signs include unexplained water usage, damp areas, staining, musty odours, or the sound of running water when fixtures aren't being used.
Should I ignore a small plumbing leak?
No. Even a minor leak can waste water and potentially contribute to moisture damage over time. Having the problem inspected early can help prevent a small repair from becoming a larger issue.